How can we help?
Answers about getting started, your account and subscription, privacy, and scanning. Still stuck? Email us — we read every message.
Getting started
Install, scan and read your results.
Account & subscription
Plans, billing, cancelling and access.
Privacy & data
What we store and what we never do.
App & scanning
Camera, accuracy and troubleshooting.
First steps
How do I start using Glassly?
Install Glassly from Google Play, open it, and point the camera at your face in good light. It detects your face, checks the lighting and captures automatically — then shows your five skin metrics and an overall score. Your first three scans are free, no card needed.
What do the five metrics mean?
Hydration, texture, redness, oiliness and clarity — each measured per face region, then combined into one skin score. Tap any metric in the app to see what it means and which concerns to prioritise.
Do I need an account?
Yes — a free account links your plan and scan count across devices (your scans and photos still stay on your phone). Create it in the app, or on the account page here; it's the same login.
Plans & billing
How do I manage or cancel my subscription?
Open your account page and tap Manage billing — that opens the secure Polar billing portal where you can cancel, change your plan or update your card. You keep access until the end of the period you've paid for.
What's the difference between Plus and Pro?
Both unlock everything — unlimited scans, routines, the ingredient lab, concern deep-dives and progress tracking. Plus is $5/month; Pro is $50/year (about 17% cheaper, two months free). Free includes 3 full scans and core metrics.
I bought Premium but the app still shows Free.
Premium is tied to your account, not your device. Make sure you're signed in to the app with the same email you used to purchase, then reopen the app — it reconciles on launch. If it still doesn't show after a few minutes, email us with the email you bought with and we'll fix it.
Can I change my password or email?
On the account page, tap Change next to Password to get a secure reset link by email. To change the email address on your account, contact us and we'll help you move it.
How do refunds work?
Purchases are handled by Polar, our merchant of record. For a refund request, email us at glasslyaidev@gmail.com with your purchase email and we'll help sort it out.
Your data
Are my face photos uploaded anywhere?
No. All analysis runs on your device with on-device AI models — Glassly has no image servers, so photos are never uploaded, stored or transmitted. Your account only holds your email, plan and scan count.
How do I delete my account and data?
On the account page, open Session & data → Request deletion (it pre-fills an email to us). We'll remove your account record — email, plan and scan count. On-device scans clear when you delete the app's data or uninstall.
Who do you share data with?
Only the providers needed to run the app: Firebase/Firestore (sign-in and account state) and Polar (subscription payments). Neither ever receives your photos. Full details are in the Privacy Policy.
Scanning & troubleshooting
The scan won't capture — what can I do?
Find even, natural light, hold the phone at arm's length and keep your whole face in frame. Remove glasses and pull hair off your forehead. Glassly waits for steady, well-lit conditions before it captures — if it's dark or moving, it holds off on purpose.
How accurate are the results?
Glassly gives consistent, relative readings to track change over time — best used to compare your own scans week to week under similar lighting. It's guidance for your routine, not a medical diagnosis.
Which languages and devices are supported?
Nine languages — English, 한국어, हिन्दी, Español, Français, Deutsch, Português, 日本語 and 中文 — on Android via Google Play. Multiple profiles can track separately on one device.
Is Glassly a medical product?
No. Glassly is for general skincare guidance and tracking. For any skin condition or concern, please see a dermatologist.